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Mastering Field Support: High-Impact Strategies for Franchising Success

CFE - 245 Points

Field support is a challenging area for franchise systems and having high calibre field Support is an essential element of success in franchising.

Your field support team enable the success of your franchisee partners. They deliver know-how through coaching and ad-hoc training when required. They identify franchisee partner and their team members knowledge gaps and learning needs. They gather and share know-how. They are the ambassadors for your brand. They keep your franchisee partners aligned with system requirements and steer them back into shape when needed.

Join this masterclass and discover how to identify and eliminate field support timewasters and create a structured field support system.

Who Should Participate?

Franchisor executives from established or emerging franchise systems interested in creating a structured field support system that is not a one size fits all will benefit greatly from participating in this program. This includes senior leaders, heads of departments, field support teams and members of the learning & Development team.

Why Participate?

Participating in Mastering Field Support: High-Impact Strategies for Franchising Success, enables you to elevate your field support team into a high-performing, strategic asset for your franchise system. By learning how to eliminate inefficiencies and designing a tailored, structured field support system, you'll ensure your team can effectively coach, train, and align franchisee partners with your brand’s standards. This program provides the tools and strategies needed to transform your field support into a powerful force that drives success across your network, helping your franchisee partners thrive in all key business areas.

How Is It Delivered?

The program has been developed to provide an action based blended learning experience incorporating reading materials, eLearning sessions, interactive group coaching sessions, personal workbook activities, action planning and one to one mentoring to support implementation and accountability.

What Will I Learn?

Mastering Field Support: High-Impact Strategies for Franchising Success is dedicated to field support strategy and how you can turn your field support team into star enabling field skyrockets! You will learn how to identify field support timewasters and define the what, how and when of field support. You will design a structured field support system that is designed to support your franchisee partners to boost business across all critical areas. You will consider the learning and development needs of your field support team to ensure that they have the business coaching expertise to implement field support effectively and you will develop a plan to launch your field support system throughout your network.

Who Leads The Program?

Jan Timms is a successful businesswoman and well-known franchising expert with extensive practical experience in sales, marketing, and learning and development.

Jan is a well-known figure in the franchise sector, holding a PhD in franchising success factors, a Master of Management, a Graduate Diploma in Learning and Development (L&D), a Diploma of Marketing, and a Diploma of Franchising.

Jan's dedication to the franchise community extends beyond her research and publications. Jan is an expert in the development of systems and processes that are supported by evidence for the purpose of achieving success in franchising.​

Investment?

$375 (FCA members), $475 (non-members)

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10% discount applies if you enrol more than one person from your franchise system. In fact, this is much encouraged to fully benefit from the program as it is good to have several people working together on the change initiatives.

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Testimonials:

Andrew Bryant,

Network Strategy Manager,

Bridgestone Australia Ltd

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“The Franchising Success Formula” program hit the mark. This should be on the list of essential programs for all Franchisors, particularly those starting out, seeking to improve, and/or wanting a deeper understanding of the formula to apply if success is the desired outcome.”
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Rob Dallimore

Managing Director

Worldwide… more than just print

“After implementing this program our franchise partners increased revenue by 25% in the subsequent six month period. This resulted in thousands of dollars in additional revenue for us.”

John Post

L&D Manager

Kwik Kopy

“Participation in our franchisee performance groups improved and our franchisees became more engaged. We went from 37% participation to over 80%, and the participating franchisees outperform those not involved by a mile.”

Nick Hughes, Australian Partner, Franchise Peer Performance Groups

 

"I was fortunate to be able to read a copy of Jan's book in late 2022. It's an insightful, clearly structured and valuable tool for any aspiring or existing franchisor to put to use. 
The more I read, the more I knew I wanted the opportunity to speak with Jan, do an interview and share that more broadly within my network. In our discussion, Jan clearly articulated key learnings from her research and some targeted insights that are laid out in her book for franchisors.
For those folks who were listening and gave me feedback later, the concepts and actions required (actually that are maybe demanded!) by the Silent Killers of Franchising Jan has identified are clear! 
Great reading and great to listen to Jan's wisdom."

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