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Mastering Know How: Discover, Refine & Transfer Expertise

CFE - 245 Points

Knowledge or know-how is vital for business success in the information/knowledge age and provides the necessary fuel for your stars. In fact, it’s widely acknowledged that know-how is the only true competitive advantage that you have as a franchisor.

Join this masterclass and unleash the know-how that exists in your franchise network. Implement systems for know how discovery and transform your operations manuals into a dynamic wealth of knowledge that becomes the go to place  that houses all know how in your network.

Who Should Participate?

Franchisor executives from either established or emerging franchise systems interested in transforming their operations manual into an up to date, dynamic, knowledge bank will benefit greatly from participating in this program. This includes senior leaders, heads of departments, field support teams and members of the learning and development team.

Why Participate?

Participating in this masterclass empowers you to unlock and harness the full potential of the knowledge within your franchise network. By transforming your operations manual into a dynamic, up-to-date knowledge bank, you’ll create a powerful resource that fuels the success of every franchisee partner. This masterclass not only helps you discover and refine critical know-how but also ensures it’s effectively shared and preserved across your system, giving you a lasting competitive advantage in the knowledge-driven economy.

How Is It Delivered?

The program has been developed to provide an action based blended learning experience incorporating reading materials, eLearning sessions, interactive group coaching sessions, personal workbook activities, action planning and one to one mentoring to support implementation and accountability.

What Will I Learn?

An outcome of Mastering Know How: Discover, Refine & Transfer Expertise, will be to transform your operations manual into an up to date, dynamic, knowledge fuel tank for your franchisee partners to help them manage their business and drive business success. This requires exploring, seeking out and harnessing vital know-how from a wide variety of sources. You will then refine the know-how into a format that can be shared and then store, protect and preserve it so it can be shared and transferred throughout your franchise system.

Who Leads The Program?

Jan Timms is a successful businesswoman and well-known franchising expert with extensive practical experience in sales, marketing, and learning and development.

Jan is a well-known figure in the franchise sector, holding a PhD in franchising success factors, a Master of Management, a Graduate Diploma in Learning and Development (L&D), a Diploma of Marketing, and a Diploma of Franchising.

Jan's dedication to the franchise community extends beyond her research and publications. Jan is an expert in the development of systems and processes that are supported by evidence for the purpose of achieving success in franchising.​

Investment?

$375 (FCA members), $475 (non-members)

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10% discount applies if you enrol more than one person from your franchise system. In fact, this is much encouraged to fully benefit from the program as it is good to have several people working together on the change initiatives.

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Testimonials:

Andrew Bryant,

Network Strategy Manager,

Bridgestone Australia Ltd

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“The Franchising Success Formula” program hit the mark. This should be on the list of essential programs for all Franchisors, particularly those starting out, seeking to improve, and/or wanting a deeper understanding of the formula to apply if success is the desired outcome.”
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Rob Dallimore

Managing Director

Worldwide… more than just print

“After implementing this program our franchise partners increased revenue by 25% in the subsequent six month period. This resulted in thousands of dollars in additional revenue for us.”

John Post

L&D Manager

Kwik Kopy

“Participation in our franchisee performance groups improved and our franchisees became more engaged. We went from 37% participation to over 80%, and the participating franchisees outperform those not involved by a mile.”

Nick Hughes, Australian Partner, Franchise Peer Performance Groups

 

"I was fortunate to be able to read a copy of Jan's book in late 2022. It's an insightful, clearly structured and valuable tool for any aspiring or existing franchisor to put to use. 
The more I read, the more I knew I wanted the opportunity to speak with Jan, do an interview and share that more broadly within my network. In our discussion, Jan clearly articulated key learnings from her research and some targeted insights that are laid out in her book for franchisors.
For those folks who were listening and gave me feedback later, the concepts and actions required (actually that are maybe demanded!) by the Silent Killers of Franchising Jan has identified are clear! 
Great reading and great to listen to Jan's wisdom."

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