FIVE: 5-Star Business Boost System – Strengthen Field Support & Drive Franchisee Success
CFE - 245 Points
Transform Your Field Support into a High-Impact Growth Engine
A structured, high-calibre field support system is one of the most powerful drivers of franchisee success. Yet, many franchise networks struggle with inefficiencies, time-wasting activities, and a lack of strategic focus in their field support approach.
The FIVE program provides a proven framework to implement the 5-Star Business Boost System, ensuring your field support team is equipped to coach, train, and support franchisees effectively. This program helps you eliminate wasted effort, focus on high-impact activities, and create a structured, scalable support system that drives franchisee performance, business growth, and long-term success.
Who Should Participate?
This program is designed for business owners, franchising professionals, and those looking to succeed in the franchise sector to:
✔ Develop a structured, high-impact field support system that aligns with franchisee needs
✔ Eliminate time-wasting activities and focus field support efforts on what truly drives performance
✔ Enhance coaching and development strategies to strengthen franchisee engagement
✔ Ensure field support teams have the expertise, tools, and structure to drive network-wide success
Whether you’re an emerging franchisor building a scalable system or an established brand looking to refine and optimise field support, this program provides critical insights and practical strategies to create a results-driven approach.
What You’ll Gain from This Exclusive Program:
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A High-Impact Field Support Framework – Implement the 5-Star Business Boost System to structure and optimise field support efforts.
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A Time-Saving & Results-Driven Approach – Identify and eliminate common field support inefficiencies.
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A Tailored Support System – Design a scalable, structured system that adapts to franchisee needs without a ‘one-size-fits-all’ approach.
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Enhanced Coaching & Training Tools – Ensure your field support team has the skills and expertise to drive franchisee performance.
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Stronger Franchisee Engagement – Develop strategies to align, motivate, and support franchisees, ensuring they stay on track for success.
How It Works:
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Personalised 1-2-1 Coaching & Mentoring – Work directly with your coach to focus on your biggest challenges and priorities.
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Flexible & Tailored to You – Progress at your own pace with a custom action plan built around your network’s needs.
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Strategic Frameworks & Practical Tools – Gain access to proven methods and real-world strategies that create lasting impact.
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Ongoing Support & Accountability – Get the guidance and encouragement you need to implement change with confidence.
What Will I Learn?
The FIVE program is a self-paced eLearning, coaching, and mentoring program designed to elevate field support teams into high-performing, strategic assets for franchise networks.
You will learn how to:
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Define the purpose and priorities of field support to maximise impact on franchisee success
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Identify and eliminate field support timewasters that drain resources without delivering results
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Design a structured field support system that aligns coaching, training, and performance tracking with franchisee needs
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Ensure field support teams have the business coaching expertise to guide and support franchisees effectively
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Develop a launch plan for your structured field support system to ensure seamless implementation across your network
By the end of this program, you’ll have a clear, structured plan for transforming field support into a powerful, results-driven function that directly contributes to franchisee success and network growth.
Who Leads The Program?
This program is led by Jan Timms, (PhD) a highly respected franchising expert, successful businesswoman, and thought leader in the franchise sector. With extensive practical experience in sales, marketing, learning and development, and franchise operations, Jan has dedicated her career to helping franchisors develop and replicate successful franchisees.
Jan holds a PhD in franchising success factors, alongside a Master of Management, a Graduate Diploma in Learning and Development (L&D), a Diploma of Marketing, and a Diploma of Franchising. Her research has shaped the Five Magic F’s Success Formula, an evidence-based framework that has been successfully applied across multiple franchise systems.
While Jan developed and leads the program, she is also supported by a network of accredited coaches, all of whom are experienced franchising professionals. These experts are trained in the Five Magic F’s framework and actively use it to coach their own clients, ensuring high-calibre guidance and real-world impact.
Together, this team provides specialist coaching and mentoring, helping franchisors and franchise professionals implement proven strategies to drive franchisee success.
Investment?
$375 (FCA members), $475 (non-members)
10% discount applies if you enrol more than one person from your franchise system. In fact, this is much encouraged to fully benefit from the program as it is good to have several people working together on the change initiatives.
Testimonials:
Andrew Bryant,
Network Strategy Manager,
Bridgestone Australia Ltd
“The Franchising Success Formula” program hit the mark. This should be on the list of essential programs for all Franchisors, particularly those starting out, seeking to improve, and/or wanting a deeper understanding of the formula to apply if success is the desired outcome.”
Rob Dallimore
Managing Director
Worldwide… more than just print
“After implementing this program our franchise partners increased revenue by 25% in the subsequent six month period. This resulted in thousands of dollars in additional revenue for us.”
John Post
L&D Manager
Kwik Kopy
“Participation in our franchisee performance groups improved and our franchisees became more engaged. We went from 37% participation to over 80%, and the participating franchisees outperform those not involved by a mile.”
Nick Hughes, Australian Partner, Franchise Peer Performance Groups
"I was fortunate to be able to read a copy of Jan's book in late 2022. It's an insightful, clearly structured and valuable tool for any aspiring or existing franchisor to put to use.
The more I read, the more I knew I wanted the opportunity to speak with Jan, do an interview and share that more broadly within my network. In our discussion, Jan clearly articulated key learnings from her research and some targeted insights that are laid out in her book for franchisors.
For those folks who were listening and gave me feedback later, the concepts and actions required (actually that are maybe demanded!) by the Silent Killers of Franchising Jan has identified are clear!
Great reading and great to listen to Jan's wisdom."
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