Who Is Jan Timms?
Jan founded Get Smart Services in 2011 after spending fifteen years in franchise sector senior management roles. She completed a seven-year empirical research study in 2020 that created an evidence-based formula for success in franchising and became the catalyst for her bestselling book ‘The Ultimate Franchising Success Formula'.
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Jan is an award-winning business women and well-known franchising all-rounder with many years of practical experience in sales, marketing and learning and development, as well as creating and subsequently selling several successful businesses of her own.
She has enjoyed a very successful career underpinned by a strong theoretical framework gained through completing a PhD research study on franchising success factors, a Master of Management, a Graduate Diploma in Learning and Development (L&D), a Diploma of Marketing and a Diploma of Franchising.
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After a successful career in sales and then sales management in the corporate sector, Jan started her franchising journey as General Manager of a large company-owned franchise operation. Over 2½ years, she led a team of 40 employees to drive annual turnover from $2.5 million to over $5 million.
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She then headed up the people development function for an international franchise group, establishing a Learning Academy from conception through to implementation and then Registered Training Organisation (RTO) status.
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In 2013 Jan embarked on a PhD to research study into the factors that differentiate the strongest most successful franchise systems in the world from ordinary lower performing systems. This seven-year empirical research study identified critical factors that impact business performance in the franchising sector.
The research team was initially headed up by Professor Rajiv Dant from the University of Oklahoma and Professor Scott Weaven from Griffith University in Queensland Australia. Supervision was taken over by Professor Lorelle Frazer from University Sunshine Coast when Rajiv sadly passed away three years into the research study.
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The knowledge gained from conducting this research matured into a book called The Ultimate Franchising Success Formula.
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​These days Jan uses her skills, knowledge and practical business experience to help and support Get Smart Services clients to achieve extraordinary success when implementing her powerful evidence-based formula in their business improvement programs and initiatives.
