Training programs can be popular, even praised, but that doesn’t always mean they’re working. I once worked with a franchise group that...

It’s a familiar story… You invest in training. The materials are strong. Attendance is solid. Franchisees nod along. Feedback is...

It’s 8:57 a.m. A franchisee’s phone is ringing, two team members have just called in sick, and they’re knee-deep in rescheduling...