Franchisors often describe the same recurring frustrations. Franchisees fail to follow up leads properly. They are not proactive enough in generating sales. They seem reluctant to push for growth. Some appear to have bought themselves a job rather than built a business. Others hit a plateau and stay there. Some lack the confidence or skill to sell effectively. Some never seem ready to step from single-unit ownership into multi-unit growth, even when the opportunity is there. These issues are...

You’ve invested heavily in building a central hub for your franchise knowledge - the operations manuals are up to date, the procedures...

A few years ago, two senior leaders from a franchise group came to me with a problem. They remembered some fantastic business development...