FOSTER: Strengthen Relationship
Commitment with the 3 Cs
Create a Thriving Franchise Network Built on Trust, Collaboration & Strong Relationships
CFE - 245 points
The way you communicate and collaborate creates the gravitational pull that holds your franchise system together. Without the right cultural conditions, even the most well-intentioned strategies can face resistance. Many of the biggest barriers to franchisee engagement, buy-in, and action stem from issues related to culture and communication.
The FOSTER program helps you build trust, collaboration, and mutual supportiveness within your franchise network by focusing on the 3 Cs—Culture, Collaboration & Communication. This program equips you with proven tools and strategies to ensure that franchisees feel valued, aligned, and invested in your brand’s vision.
Who should Participate?
This program is designed for business owners, franchising professionals, and those looking to succeed in the franchise sector to:
✔ Strengthen franchisee-franchisor relationships by fostering trust and collaboration
✔ Improve communication strategies to enhance engagement and transparency
✔ Develop a positive, high-performance franchise culture that drives long-term success
✔ Establish structured collaboration systems to ensure franchisees feel valued and invested
Whether you’re an emerging franchisor building a strong network or an established brand looking to refine and optimise franchisee relationships, this program provides critical insights and practical strategies to create a culture of loyalty, engagement, and success.
Find Out More About Each Part of the Program:
Who Leads the Program?
This program is led by Jan Timms, (PhD) a highly respected franchising expert, successful businesswoman, and thought leader in the franchise sector. With extensive practical experience in sales, marketing, learning and development, and franchise operations, Jan has dedicated her career to helping franchisors develop and replicate successful franchisees.
Jan holds a PhD in franchising success factors, alongside a Master of Management, a Graduate Diploma in Learning and Development (L&D), a Diploma of Marketing, and a Diploma of Franchising. Her research has shaped the Five Magic F’s Success Formula, an evidence-based framework that has been successfully applied across multiple franchise systems.
While Jan developed and leads the program, she is also supported by a network of accredited coaches, all of whom are experienced franchising professionals. These experts are trained in the Five Magic F’s framework and actively use it to coach their own clients, ensuring high-calibre guidance and real-world impact.
Together, this team provides specialist coaching and mentoring, helping franchisors and franchise professionals implement proven strategies to drive franchisee success.
Investment?
$375 (FCA members), $475 (non-members)
A 10% discount applies if more than one person from your franchise system is enrolled. In fact, this is much encouraged to fully benefit from the program as it is good to have several people working together on the change initiatives.
Testimonials
Andrew Bryant
Network Strategy Manager,
Bridgestone Australia Ltd
“The Franchising Success Formula” program hit the mark. This should be on the list of essential programs for all Franchisors, particularly those starting out, seeking to improve, and/or wanting a deeper understanding of the formula to apply if success is the desired outcome.”
Rob Dallimore
Managing Director
Worldwide… more than just print
“After implementing this program our franchise partners increased revenue by 25% in the subsequent six month period. This resulted in thousands of dollars in additional revenue for us.”
John Post
L&D Manager
Kwik Kopy
“Participation in our franchisee performance groups improved and our franchisees became more engaged. We went from 37% participation to over 80%, and the participating franchisees outperform those not involved by a mile.”
Nick Hughes, Australian Partner
Franchise Peer Performance Groups
"I was fortunate to be able to read a copy of Jan's book in late 2022. It's an insightful, clearly structured and valuable tool for any aspiring or existing franchisor to put to use.
The more I read, the more I knew I wanted the opportunity to speak with Jan, do an interview and share that more broadly within my network. In our discussion, Jan clearly articulated key learnings from her research and some targeted insights that are laid out in her book for franchisors.
For those folks who were listening and gave me feedback later, the concepts and actions required (actually that are maybe demanded!) by the Silent Killers of Franchising Jan has identified are clear!
Great reading and great to listen to Jan's wisdom."
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