FIND: Success Behaviours for RDR
(Recruitment, Development & Replication)
Get the Right People On Board and Replicate Success Across Your Franchise Network
CFE - 245 points
Your most valuable asset isn’t just the people in your franchise system—it’s having the right people in the right roles. Success in franchising depends on selecting, developing, and replicating high-performing individuals across your entire network, from franchisees and their teams to the franchisor leadership, supplier partners, and even clients.
The FIND program provides a proven, evidence-based approach to identifying key success traits and applying them not just in recruitment, but also in the ongoing development and replication of top performers. Whether you’re looking to refine your franchisee selection process, strengthen your team’s capabilities, or create a star replication system that ensures scalable success, this program gives you the strategies and tools to make it happen.
Who Should Participate?
This program is designed for business owners, franchising professionals, and those looking to succeed in the franchise sector to:
✔ Recruit high-calibre franchisees, team members, and supplier partners who align with your success framework
✔ Identify and replicate the behaviours of top performers across all areas of your franchise network
✔ Develop structured selection and retention systems to ensure long-term success and scalability
✔ Implement performance maximisation strategies to nurture, reward, and retain the best talent
Whether you’re an emerging franchisor building your recruitment strategy or an established brand seeking to refine your selection and development processes, this program provides critical insights and practical strategies to ensure you have the right people in every role.
Find Out More About Each Part of the Program:
Who Leads the Program?
This program is led by Jan Timms, (PhD) a highly respected franchising expert, successful businesswoman, and thought leader in the franchise sector. With extensive practical experience in sales, marketing, learning and development, and franchise operations, Jan has dedicated her career to helping franchisors develop and replicate successful franchisees.
Jan holds a PhD in franchising success factors, alongside a Master of Management, a Graduate Diploma in Learning and Development (L&D), a Diploma of Marketing, and a Diploma of Franchising. Her research has shaped the Five Magic F’s Success Formula, an evidence-based framework that has been successfully applied across multiple franchise systems.
While Jan developed and leads the program, she is also supported by a network of accredited coaches, all of whom are experienced franchising professionals. These experts are trained in the Five Magic F’s framework and actively use it to coach their own clients, ensuring high-calibre guidance and real-world impact.
Together, this team provides specialist coaching and mentoring, helping franchisors and franchise professionals implement proven strategies to drive franchisee success.
Investment?
$375 (FCA members), $475 (non-members)
A 10% discount applies if more than one person from your franchise system is enrolled. In fact, this is much encouraged to fully benefit from the program as it is good to have several people working together on the change initiatives.
Testimonials
Andrew Bryant
Network Strategy Manager,
Bridgestone Australia Ltd
“The Franchising Success Formula” program hit the mark. This should be on the list of essential programs for all Franchisors, particularly those starting out, seeking to improve, and/or wanting a deeper understanding of the formula to apply if success is the desired outcome.”
Rob Dallimore
Managing Director
Worldwide… more than just print
“After implementing this program our franchise partners increased revenue by 25% in the subsequent six month period. This resulted in thousands of dollars in additional revenue for us.”
John Post
L&D Manager
Kwik Kopy
“Participation in our franchisee performance groups improved and our franchisees became more engaged. We went from 37% participation to over 80%, and the participating franchisees outperform those not involved by a mile.”
Nick Hughes, Australian Partner
Franchise Peer Performance Groups
"I was fortunate to be able to read a copy of Jan's book in late 2022. It's an insightful, clearly structured and valuable tool for any aspiring or existing franchisor to put to use.
The more I read, the more I knew I wanted the opportunity to speak with Jan, do an interview and share that more broadly within my network. In our discussion, Jan clearly articulated key learnings from her research and some targeted insights that are laid out in her book for franchisors.
For those folks who were listening and gave me feedback later, the concepts and actions required (actually that are maybe demanded!) by the Silent Killers of Franchising Jan has identified are clear!
Great reading and great to listen to Jan's wisdom."
© 2025 Getsmartservices.com.au